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Refund Policy

Last updated: July 7, 2026

This page summarizes how refunds work at Wizdough. It restates the refund terms already contained in our Terms of Service and Software License & Services Agreement; if anything here conflicts with those documents, they control.

The short version

  • Try before you pay. Subscription products include a 7-day free trial — that is your evaluation period. Cancel before the trial ends and you will not be charged at all.
  • One-time purchases have a 7-day money-back guarantee. Not for you? Ask for a full refund within 7 days of purchase.
  • Beyond that, purchases are final. All other fees are non-refundable, except where required by applicable law (including EU consumer withdrawal rights) or as described below.
  • You can cancel anytime. Canceling stops future renewals; you keep access through the end of the period you already paid for.

Free trials

Every subscription product starts with a 7-day free trial. You will see the exact charge amount and the date billing starts before you confirm checkout, and we email a reminder before your trial converts to a paid subscription. To avoid any charge, cancel from your dashboard before the trial ends.

Subscriptions

  • Canceling a subscription stops the next renewal. No pro-rata refund is issued for the remainder of the current billing period; your access continues until the period ends.
  • Downgrading to a shorter term results in a credit for the remaining length of the existing term. Credits are not refundable and can only be applied to Wizdough subscription services.
  • If Wizdough terminates your subscription without cause, you receive a pro-rata refund for the unused portion of the current subscription period.

One-time purchases

One-time software purchases (such as Tick Chart Compare) include a 7-day money-back guarantee: if the product isn't for you, contact us within 7 days of purchase for a full refund — no questions asked. After 7 days, one-time purchases are final, except where a refund is required by applicable law.

Exceptions required by law

Nothing in this policy limits rights you have under applicable consumer-protection law, including EU/UK statutory withdrawal rights where they apply.

How to cancel or ask about a refund

  • Cancel: manage your subscription from your dashboard at any time before renewal.
  • Questions or refund requests: contact us and include the email address on your account. We respond to all refund inquiries.